Help centre

Lalaaji Help Centre

Welcome to the Lalaaji Help Centre. Here you'll find guides, FAQs, and step-by-step instructions to help you get the most out of our platform. Whether you're a buyer or a seller, most answers are right here, and our support team covers the rest.

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Learn by watching

Quickstart videos

New to the platform? These short videos get you up and running fast.

How to create a seller account

Step-by-step guide to registering as a seller and setting up your business profile on Lalaaji.

How to create a buyer account

Learn how to sign up as a buyer and start sourcing products from verified manufacturers.

How to create an RFQ

Submit a Request for Quotation and receive competitive bids from qualified sellers.

How to complete your profile

Fill out your seller profile to improve visibility and attract more buyers.

How to add a product

List your products with photos, specs, and pricing to attract buyers from around the world.

How to bid on an RFQ

Learn how to submit competitive bids on buyer requests and win new business.

How to award an RFQ

Select the best bid, award the RFQ to a seller, and kick off your order.

How to upgrade your plan

See how to upgrade your subscription plan to get more features and grow your business.

How to boost your store

Promote your store and products to get in front of more buyers and increase your sales.

Guides

Browse help topics

Find quick answers and step-by-step guides for buyers and sellers.

Getting started

Creating an account
Verifying your email & phone
Understanding account tiers

Seller guide

How to list your products
Uploading trade license & ownership documents
Managing orders and fulfillment

Buyer guide

How to post an RFQ (Request for Quotation)
Choosing the right supplier
Understanding buyer verification tiers

Payments & protection

How payment protection works
When funds are released
Resolving payment issues

Fulfillment & logistics

Using Lalaaji fulfillment services
Handling returns & reverse logistics
Tracking shipments

Marketing & promotion

Boosting your product listings
Understanding plan benefits
Seasonal promotions and campaigns

Troubleshooting & support

Common login issues
How to contact your customer success agent
Escalating a dispute

Didn't find what you're looking for?

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