Privacy Policy

Effective date: 1 May 2026

• I. Introduction

  Lalaaji Netherlands B.V. ("Lalaaji", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our B2B marketplace platform, website, and mobile applications. By using Lalaaji, you consent to the practices described in this policy.

• II. Data Controller

  The data controller responsible for your personal data is:
  Lalaaji Netherlands B.V.
  Coolhaven 238A, 3024AP Rotterdam, The Netherlands
  Chamber of Commerce: 4758884121
  Contact: [email protected]

• III. Information We Collect

  Account information: name, email address, phone number, business name, business address, and role (buyer or seller).
  Transaction data: RFQ details, bids, order history, payment information, and invoices.
  Profile data: product listings, company logos, banners, trade certificates, and category preferences.
  Communications: messages exchanged through our in-app chat system.
  Technical data: IP address, browser type, device information, and usage analytics.
  Device tokens: push notification identifiers for mobile app notifications.

• IV. How We Use Your Information

  We use your information to:
  Operate and maintain the marketplace platform.
  Facilitate RFQs, bidding, proposals, and order management.
  Process payments and provide payment protection services.
  Send transactional notifications via email, SMS, WhatsApp, and push notifications.
  Verify seller identities and business credentials.
  Improve our services and develop new features.
  Comply with legal obligations.

• V. Legal Basis for Processing

  We process your personal data based on:
  Contract performance: to provide our marketplace services to you.
  Legitimate interests: to improve our platform, prevent fraud, and maintain security.
  Legal obligation: to comply with applicable laws and regulations.
  Consent: for marketing communications and optional notification channels, which you can withdraw at any time.

• VI. Notification Preferences

  You can control how we contact you through your notification settings. We support email, SMS, WhatsApp, and in-app notifications. Certain transactional notifications related to orders are mandatory and cannot be disabled. You can update your preferences at any time through the app settings.

• VII. Data Sharing

  We may share your information with:
  Counterparties: buyers and sellers you transact with on the platform.
  Service providers: third-party processors who help us operate our services (see our Subprocessor List).
  Legal authorities: when required by law, regulation, or legal process.
  We do not sell your personal data to third parties.

• VIII. Data Retention

  We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are retained for the period required by applicable tax and commercial laws. You may request deletion of your account by contacting us at [email protected].

• IX. Data Security

  We use technical and organizational measures to protect your personal data, including encryption of data in transit, secure authentication with OTP verification, and access controls. No method of transmission over the Internet is fully secure, but we work to minimize risk.

• X. International Transfers

  Your data may be processed outside the European Economic Area (EEA). When we transfer data internationally, we rely on Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

• XI. Your Rights

  Under the GDPR, you have the right to:
  Access your personal data.
  Rectify inaccurate data.
  Request erasure of your data.
  Restrict or object to processing.
  Data portability.
  Withdraw consent at any time.
  Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
  To exercise your rights, contact us at [email protected].

• XII. Cookies

  We use essential cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage your cookie preferences through your browser settings.

• XIII. Changes to This Policy

  We may update this Privacy Policy. When we do, we will post the updated version on this page and change the effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.

• XIV. Contact

  For questions about this Privacy Policy or your personal data, contact us at: [email protected]