We do not provide refunds once a transaction has been completed. Payments are immediately transferred to suppliers or applied to advertising campaigns. Instead of refunds, we focus on prevention and protection through verified suppliers and secure processes.

If issues arise with a buyer - such as delayed payments, unclear requirements, or disputes - our Customer Success team is here to help. We step in as a neutral party to facilitate communication, resolve conflicts, and protect your interests.

Yes, you may cancel your subscription at any time. Your services will remain active until the end of your billing cycle. Please note that partial refunds are not issued.

Trust is central to our business. Lalaaji is officially registered with the Chamber of Commerce in the Netherlands and has been operating since 2020. We are not a scam - we are a legally established company dedicated to helping businesses grow through secure trade and marketing solutions.

Instead of offering refunds, we assign you a dedicated Customer Success Agent to ensure you get results. They help optimize your listings, improve visibility, and connect you with the right buyers to maximize your growth on Lalaaji.

Silver Plan – Perfect for getting started. Includes 50 RFQs, basic website profile, standard buyer pool, and 50 bids. Ideal for small businesses testing B2B sales on Lalaaji. Gold Plan – Designed for growth. Includes 100 verified RFQs, customised website, premium buyer pool, 100 bids, a dedicated account manager, 0% commission, and verified badge + status. Platinum Plan – Maximum exposure and full support. Includes unlimited RFQs, customised website + unique domain, dedicated account manager, promotional videos, site visit + interview for branding, direct customer support access, unlimited bidding, and 0% commission.