After-sales support

If a buyer reports faulty or damaged goods, our support team helps manage returns and exchanges efficiently, minimizing disputes and keeping relationships strong.

We step in to resolve money transfer delays or disputes, so payments move smoothly and both sides stay protected under our payment protection system.

From delayed deliveries to customs issues, we coordinate with logistics partners and buyers to find solutions that keep orders on track.

We help sellers implement quality checks and recommend inspection services so products meet buyer expectations and reduce return risks.

Your Platinum account comes with a personal success agent who works closely with you to tailor strategies, resolve challenges, and keep your growth on track.

When buyers and sellers disagree, Lalaaji steps in as a trusted mediator, resolves the dispute fairly, and protects the long-term business relationship.